What You Need to Know

Reflexology is a deeply calming touch therapy based on the principle that specific points on the feet, hands and face correspond to the organs, glands and systems of the body. Similar concepts are found in Traditional Chinese Medicine and Ayurveda, where working precise points is believed to support balance throughout the whole body.

Reflexology involves massage of specific zones, usually on the feet, that are believed to correspond to areas and organs of the body. Many people find it deeply relaxing. It may help with everyday stress and tension, improve mood and aid sleep, and many people find it promotes a sense of wellbeing.

We are committed to operating ethically and with integrity, and we do not knowingly work with suppliers or partners involved in forced labour, human trafficking or exploitation..

To help keep treatments safe, appropriate and tailored to you, please read the information below before booking.

All treatments offered by Sarah Hatswell Lymphatics & Reflexology are complementary wellbeing treatments and are not a substitute for medical advice, diagnosis or treatment. If you have any concerns about whether a treatment is suitable for you, please get in touch before booking.

Contraindications

When a treatment would not be suitable

For your safety, treatment cannot be provided if you currently have:

• an active blood clot

• deep vein thrombosis (DVT)

• pulmonary embolism

• severe cellulitis

• a fever, contagious illness or active infection

• active cold sores, if booking a facial treatment

• athlete’s foot, fungal nail infection or multiple verrucas, if booking a foot treatment

• are under the influence of alcohol or recreational drugs

If any of the above apply, please wait until the condition has fully resolved before booking.

Cautions

Important information before booking

The maximum safe user weight for my treatment couch is 150kg. If you weigh more than this, please contact me before booking so we can discuss whether adapted treatment options may be suitable.

If you have had Botox, filler or any non-surgical facial treatment, please allow one month before booking any facial treatment.

If you have had any medical treatment, surgery or procedure, please seek advice from your GP, consultant or relevant healthcare professional before booking, to confirm that reflexology or facial massage is appropriate for you.

If you have allergies, please ensure that you complete your new client consultation form carefully. This is sent after booking and helps me make sure the treatment room is free from potential triggers and that any products used are suitable for you.

Reflexology and Pregnancy

​

If you are pregnant, please tell me before booking. I only see existing regular clients during the first trimester, and I would be delighted to welcome new clients from the second trimester. If you have a history of miscarriage, a high-risk pregnancy, or are unsure whether treatment is suitable, please check with your midwife or GP and contact me before booking.

Consultation and Health Information

Before your first appointment, you will be asked to complete a consultation form. This allows me to understand your health history, any current concerns, and whether treatment is suitable for you.

It is your responsibility to provide accurate and up-to-date information at the time of booking and before each treatment. If anything changes in relation to your health, medication, pregnancy status or recent medical treatment, please let me know before your appointment.

If I believe a treatment is not appropriate or safe, I reserve the right to decline or adapt treatment.​​​​​

​

Appointments can be booked online or via Instagram and Facebook

Payment should be made:

online at the time of booking/ by cash when you arrive by card when you arrive

Your appointment time is reserved especially for you, so prompt payment is appreciated. See also cancellation policy

​

​

Arrival Times

Please aim to arrive on time, or up to five minutes early for your appointment.

If you arrive very early, I may still be with another client, so I may ask you to wait outside or in your car until your appointment time.

If you arrive late, your treatment time may need to be shortened so that the following appointment is not affected. In these circumstances, the full treatment fee will still apply.

Cancellation Policy

Please give at least 48 hours’ notice if you need to cancel or reschedule your appointment.

This gives me the best chance of offering the appointment to someone else. As a small business, late cancellations have a significant impact, so appointments cancelled with less than 48 hours’ notice will be charged in full.

Right to Refuse Treatment

I reserve the right to refuse treatment where I believe it would be unsafe, inappropriate, or not in your best interests.

This includes situations where contraindications are present, where relevant medical consent has not been obtained, or where a client attends under the influence of alcohol or recreational drugs.

Contact

If you have any questions before booking, please feel free to get in touch.

Sarah Hatswell Lymphatics & Reflexology

Sarah Hatswell

CT7 9AZ

07776 762194

sarah@sarahhatswell.com

​

​

​

​